REALITEA VIEWER

Start RTV:
        start-> programs-> tealeaf technology-> tealeaf RTV-> tealeaf professional viewer
Configuring the RTV:
         It should be configured to ensure the sessions & events are pointing to the canister.
Java script auto page advance option:
      It should be disabled & this can be done by clicking advanced option, if it is enabled it leads to certain continuity issues.
Opening session on RTV:
    To open a session on RTV simply
            * search for session that you want on the portal
            * click replay button next to it
            * pop up appears asking you whether to open session on RTV or browser
            * Click on RTV session opens on RTV
            * Once session opened on RTV, port name & host is to be configured. This can be done by clicking tools option in RTV.
            * When we search for completed sessions where a specific event fixed, & open such session on  RTV, we can find red flag marked against the page where the  particular event has occured
            * This is applicable only for completed sessions.
3 Different modes session can be viewed:
    1.Request- information user provided while accessing the page.
    2. Response- information that is given back to user.
    3. Replay-exact visual replay of what user performed on page.